Customer Testimonials
Happy to finally have a heated steering wheel after waiting two years. Service dept did a great job
Greg and his team did a great job I. would definitely recommend West Herr Buick of East Aurora.
Very fast service. My appointment was right on time and everything was done just like I needed.
Great dealer and our salesman Dave Radder was the best. We love our new Buick Envista Avenue. Will buy from them again
Jim Ball from West Herr worked very hard with us to find the car we needed and wanted. He set up many appointments for us to test drive different cars within the West Herr group. He went above and beyond to help us...we finally went to West Herr of East Aurora and we worked with Sales consultant Gregory Janca and his assistant Fadi Ghajar Were outstanding to work with at West Herr of East Aurora. Both were very good at their Jobs and treated us with respect and were not pushy at all. We felt like they truly wanted ...
Don Graham has been our go to and never disappoints. We had the car delivered and the guy who came out was excellent..took us through the car and answered our questions. A good right hand man.
Nick and sophie found the exact car I wanted love it bought it and will spread the word to all who will listen
Very pleased with the service staff very friendly was in and out in an hour
Very customer oriented dealership always looking out to go above and beyond to do the best for you thank you so much and my sales guy Dave Radder such a great guy thanks again for everything you done for me
Unsurpassed Desiree couldn’t have more patient & kind helping me with every especially the tech stuff
The service dept was very accommodating when scheduling the appointment. They were professional, courteous and got me in and out quickly and most importantly, the work was done right and priced reasonably.
Great service loyal to customers I would recommend them to people would go there again
I have dealt with Lisa J. over the past 12+ years. She is a knowledgeable salesperson who goes out of her way to make sure the customer gets the very best deal and is 100% satisfied. Her assistant Tommy was both friendly and accommodating. He delivered my new car right to my home.
The dealership was clean and the people were friendly and helpful. My salesman Matt was very nice to work with
dave radder and jake were extremely helpful with my purchase of the 2022 lease. dave radder is professional, efficient and reliable.
Excellent salesman-Rob Francavilla was very helpful and patient. My Car was ready and waiting for me at the correct time.
Professional, efficient and reliable. Waiting area is quite and comfortable. Would highly recommend to anyone
Very pleased with the service we received. We’ll definitely come back for all our service needs
Everyone at this dealership is very helpful and friendly. I will definitely be back and highly recommend!
Always great service. I have been getting my work done there for several years. Pleasant staff.
Timothy got me the service I needed. It took a little longer than I expected but it was worth it.
I love West Herr in East Aurora, NY. The service dept mechanics and staff do a wonderful job of maintaining my 2017 Honda CRV. It's easy to make an appointment and the work is done in a very timely manner. Everyone has been extremely courteous to me. I've never been disappointed.
I am very grateful and I want to say thank you for all your help
Quick and efficient t service! Oil and tire rotation in less than an hour. Thank you.
The Best dealership we’ve ever dealt with Very Professional Courteous Knowledgeable and very Helpful we always tell everyone what Great Service we Get every time we go there
As usual the work was done promptly and the folks at the site are courteous and friendly
Very Professional. Took me right on time for my appointment. I would recommend them to anyone who needs service.
The service center staff is always polite, helpful, and knowledgeable I feel like I’m home when I go there.
Great service arrived on time for oil change. Was immediately greeted by a service advisor and was told it would take about an hour and we were out in about an hour.
Very good customer service. Would recommend this Dealer to all my friends & family. Been a customer for over 40 years!
Took delivery of new GMC Acadia and everything was handled very professionally and expeditiously as well. All the operational features were explained very thoroughly. Everyone did an excellent job!
Todd took good care of me and my truck today. I had a yearend inspection, and oil change. The waiting room was pleasant as well as the service department. I will continue to come to this dealership and I recommend it to anyone.
Matt was great getting all the paperwork and answering all my questions on our car purchase.
Only my second time purchasing a vehicle from this dealership, but I have taken both vehicles back to them for maintenace and have been highly satisfied.
Great customer service with sale of vehicle and knowledge of the vehicles equipment and accesories
Excellent all around experience why 15 words it was a good experience what else do you want me to say
They always meet my expetations on repairing my car and explaining what is needed and what needs to be done nextime.
Todd was very nice. It did not take long to get service. I will be back . Thank You
What is ther too say but it was a very nice day to flash back on
Thank you Brian for the excellent service. We went out of our way to come at a time you were working. Thank you for the patience and kindness we were shown today!! Joanne and Louise
My service experience was pleasant,quick and thorough. Will continue for all of my service needs.
I was very happy with the service I received from Dave Radder. No matter what questions I asked him, if he didn't know the answer, he made sure he would find it. I was very comfortable with him and I knew I could trust him. He was wonderful and I would recommend him and your company to anyone looking for a vehicle and a place that I couldn't have has a better experience than I did. Thank you!
Salesgirl was excellent Knew her stuff. She was able to beat another offer Very polite and accommodating
Friendly staff. Modern, clean, no odors , well lit, great customer service, knowledgeable staff, and convenient hours
I had an issue with my 2022 GMC Sierra all of the instrument lights were on and it said service ESC limited steering assist and abs. I called they were able to get me in right away I live over an hour from the dealership so I hurried in. When I got there I was put on Greg’s team. Noticing I drove quite a distance Greg immediately got my vehicle in to a service bay. Within 30 mins they had found the problem located the part at another dealership picked up the part and had me on the road within 2.5 hour! ...
Had a very nice visit and the purchase went well. Tim was great to work with!
My second lease with west herr east aurora and they went above and beyond to find the buick in my price range. These people make west herr's reputation as great as it is. Thank you Correy, Nick, Tom, Brad Kania too. Also Dan Dodge for your help last year. You guys all deserve a pay raise. Thanks Larry Magiera Depew NY
Good thorough friendly service always very efficient nice clean surroundings Take an interest in their customers
My first service visit since purchasing my vehicle with this dealer. Outstanding experience. Easy check-in, text message and human communications, great coffee service and comfortable waiting room. Highly recommend West Herr Buick GMC Cadillac of East Aurora!
Unbelievable professionalism from Bruno our salesman and Chris , and financial advisor, 5 star , I would highly recommend this dealership.
Gregory Janca worked fast, efficiently, and led with integrity throughout the entire leasing process. I highly recommend this location! I traveled over 20 miles ( past other GMC dealers closer), because of the amazing/prompt service.
Excellent from beginning to end! Mr. Crocker, Mr. Eades, and George Wheeler got me off in the Acadia I wanted!!! Even on cold days I can let the sun in thru my roof!! Thanx gentlemen! God Bless!!
West Herr always does a great job! Brian and the rest of the service team are always courteous and very helpful!
Greg was awesome! He found exactly what I was looking for and understood my needs and budget. I would highly recommend Greg and West Herr.
Lisa was very professional and helpful while helping me decide which vehicle best fits me and my budget!
Purchased a new vehicle from WestHerr recently & just had its first service done. Purchase & service experiences were both excellent with them. I had a appointment for service & they took care of me as soon as I got there. Excellent !!
We always have a great experience with Chuck! He knows what we like. He has given us great service for many years!
Very personable and clean. Appointments are right on little waiting. Periodically sends out coupons on your services
Great dealership.helpful willingness bro get deal done with help from excellent honest good guy Jason George
Excellent service, made me feel comfortable I felt they genuinely cared about me and I wasn't just a number
I have always been completely satisfied with all the Expertise and courtesy of entire staff. Thank you
Timley scheduling for the work as well as promptly completed those repairs . Recommend this dealership
Service was preformed in a timely manner & vehicle was cleaned when finished. Everyone at this dealership is very helpful & answer all questions that are asked of them.
Staff was courteous, friendly and helpful. The dealership was clean and comfortable. The staff went out of their way to be helpful.
West Herr is a friendly professional dealership. It has GREAT service and the Salesman named Rob F. we work with is Exceptionable.
This is the fifth or sixth new Buick we have purchased or leased from Chuck Schmidt at West Herr Buick of East Aurora. On all of these occasions Chuck has been a pleasure to work with and is the best sales person we have ever dealt with. Chuck and West Herr make acquiring a new vehicle a very pleasurable experience!
Took my car on for service in East Aurora They did a good job and very happy with service dept. thanks west here. Go bills
Great person very courteous And very helpful great dealership I bought my wife’s car there GMC train always will come back to the dealership
George Wheeler and the rest of the West Herr family in East Aurora are the best! Accommodating, friendly, and professional to say the least. Also, West Herr has great prices and a huge inventory. Go see them for your next truck, SUV or sedan ASAP!
Bruno Lombardo is the best salesman I’ve ever dealt with! Went out of his way to help us buy our car. Very nice guy, too!
Went for annual state inspection and basic maintenance . Very professional staff that accomplishes the tasks efficiently. 10 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Chuck Pa did an excellant job at locating a pickup for me. spent about 2hrs back and forth and came up with just what i wanted.Great job.
Transaction was smooth although have contacted sales via text msg.emails.. phone calls to no avail. When purchased noticed few dents in hood and scratches along side. Nvr picked out the actual vehicle... wish i would have used my head and taken it slower.. Not too happy in end result..
West herr was my first choice after my vehicle was totaled. This is my third vehicle from them and I've had nothing but wonderful experiences! Melissa, Zack and Tom along with everyone else who made it happen, I appreciate you all!
I arrived 15 minutes early for my 1:30 appointment and my jeep was taken right in. I had an inspection done, oil change, and my tires rotated. Everything was said and done in an hour. Great work friendly people! I wouldn't go anywhere else.
I have bought my last 3 cars from West Herr GMC/ Buick in East Aurora. I believe that,in its self, speaks for itself about the dealership!
My experience at West Herr GMC Cadillac of East Aurora is generally positive, the second time around. The first purchase many years ago was excellent but a lot has changed in the dealer business. When walking into many dealers this time around, you get the snaky feeling. From "we don't have the vehicle in stock but we can ask other dealers in the area if you make a deal" to 'here's the price....blah blah blah, are you ready to buy today?' At West Herr Dealerships you are treated with respect, particularly at the Toyota, Kia/...
Extremely helpful. Great communication from Greg in the service department about the issues with my vehicle which they were able to resolve quickly and get my vehicle back to me!
The work was done in a timely manner. The people were pleasant. The shuttle vehicle was very convenient with a pleasant driver. The price was very reasonable.
This was normal and friendly as in the past was informed as to any problems that needed taken care of and there was none at this time. Would return when needed as in the past.
My experience with Melissa and her assistant was flawless! I’ve never had an easier time buying a vehicle. It was a real pleasure dealing with them.
I have dealt with Dave Radder,buying my last three Buick encores from him.He was amazing.The sale was as smooth as it cold be!
Easy going from A to Z discuss with dealer ... really appreciate get new Terrain what I want... as I from Pittsburgh.... purchased three times in same place
I was completely satisfied with the way things were handle. Chuck Schmidt and everyone were very helpful and explained everything.i always feel comfortable dealing with West Herr.
Great experience overall Nick Rogenmoser and staff were wonderful with helping me get into a vehicle that fit my financial status. So pleased with everything.
The sales team were excellent! Bruno and Chris together made it a pleasant experience for my mother and myself. The car was for her and since she's elderly, it was great that Chris took so much time explaining features to her.
Salespeople chuck schmidt, brendon Stoessel and assistant Chris were all very knowledgeable, courteous, and helpful. Chris immediately resolved a problem. Each visit was timely & I was given plenty of time to test drive, to consider available options.
Great people to work with! Treated me very fairly on a new truck deal, as well as on my trade on. Even went the extra little bit to seal the deal.
Awesome dealership great people helping us purchase a new lease. I would recommend this dealership to everyone I know. They found just the right truck us.
Greg Janca was amazing! The least stressful car buying experience I’ve ever had! Will definitely recommend to friends and family for future buying experiences.
Great service, very friendly and helpful, nice flow and show room, everyone was nice and polite and got me out of there in good amount of time
Excellent service! They went above and beyond to get me into a brand new GMC Sierra. I would recommend Dave Radder to anyone looking for a new car or truck.
Everything was quick and easy. My salesman was awesome, George Wheeler, and assisted with any questions I had! The delivery process was smooth and all staff had full knowledge of the new vehicle!
The dealership was great to work with. Everyone was kind and helpful. I will definitely come back in the future and also recommend the dealership to friends and family.
Great experience! George, Zac and Jordan were very kind, informative and professional. Each of them went out of their way to accommodate us. Would highly recommend to any buyer. Thank you so much.
I enjoyed working with West Herr East Aurora. They worked with me to get me the car I wanted at a price I could afford. kudos to you!
Everything was extremely easy and well-oiled. Very professional yet friendly throughout the entire car purchase process. I would buy again from Don and the West Herr team.