Customer Testimonials
I was very happy with the service I received from Dave Radder. No matter what questions I asked him, if he didn't know the answer, he made sure he would find it. I was very comfortable with him and I knew I could trust him. He was wonderful and I would recommend him and your company to anyone looking for a vehicle and a place that I couldn't have has a better experience than I did. Thank you!
Salesgirl was excellent Knew her stuff. She was able to beat another offer Very polite and accommodating
Friendly staff. Modern, clean, no odors , well lit, great customer service, knowledgeable staff, and convenient hours
I had an issue with my 2022 GMC Sierra all of the instrument lights were on and it said service ESC limited steering assist and abs. I called they were able to get me in right away I live over an hour from the dealership so I hurried in. When I got there I was put on Greg’s team. Noticing I drove quite a distance Greg immediately got my vehicle in to a service bay. Within 30 mins they had found the problem located the part at another dealership picked up the part and had me on the road within 2.5 hour! ...
Had a very nice visit and the purchase went well. Tim was great to work with!
Great customer service department. This is the fifth lease car I have bought from West Herr, And will continue to purchase the next vehicle from this dealership. West Herr drives me to my business and picks me up when my car is ready after being serviced. This is a great convenience for me, and the driver is always respectful and polite. Thank you for your service
Great customer service from Tim in the Service Department. He provided an appropriate estimate of the time that it would take for me repairs to be complete. This was most help since I had my young son with me.
My second lease with west herr east aurora and they went above and beyond to find the buick in my price range. These people make west herr's reputation as great as it is. Thank you Correy, Nick, Tom, Brad Kania too. Also Dan Dodge for your help last year. You guys all deserve a pay raise. Thanks Larry Magiera Depew NY
Good thorough friendly service always very efficient nice clean surroundings Take an interest in their customers
As always Don and his support staff are the best. I have purchased/leased about 16 vehicles from Don and plan to continue my loyalty to West Herr
My first service visit since purchasing my vehicle with this dealer. Outstanding experience. Easy check-in, text message and human communications, great coffee service and comfortable waiting room. Highly recommend West Herr Buick GMC Cadillac of East Aurora!
Staff was very professional and answered all questions with expertise. Service was quick and facility was very clean. A dealership that goes above and beyond.
Unbelievable professionalism from Bruno our salesman and Chris , and financial advisor, 5 star , I would highly recommend this dealership.
Gregory Janca worked fast, efficiently, and led with integrity throughout the entire leasing process. I highly recommend this location! I traveled over 20 miles ( past other GMC dealers closer), because of the amazing/prompt service.
Excellent from beginning to end! Mr. Crocker, Mr. Eades, and George Wheeler got me off in the Acadia I wanted!!! Even on cold days I can let the sun in thru my roof!! Thanx gentlemen! God Bless!!
West Herr always does a great job! Brian and the rest of the service team are always courteous and very helpful!
Greg was awesome! He found exactly what I was looking for and understood my needs and budget. I would highly recommend Greg and West Herr.
Great professional service always. Problem was solved and no cost to me. Love West Herr in East Aurora from Rob the salesman to the financial office and service!! Exceptional from start to finish. Thanks for your great service.
Lisa was very professional and helpful while helping me decide which vehicle best fits me and my budget!
Purchased a new vehicle from WestHerr recently & just had its first service done. Purchase & service experiences were both excellent with them. I had a appointment for service & they took care of me as soon as I got there. Excellent !!
We always have a great experience with Chuck! He knows what we like. He has given us great service for many years!
Nick and Tommy are the absolute best, I cant say enough about the customer service, kindness and ease. I do not have akot of extra time to run back and forth and make things work and they both did everything and everything to make this process easy and set me up with a great reliable and safe vehicle . I would recommend anyone to go see them !
Very personable and clean. Appointments are right on little waiting. Periodically sends out coupons on your services
Excellent service, Rob was very helpful. I would recommend this dealership any time, This is the second car that I purchased from this dealership great service
Great dealership.helpful willingness bro get deal done with help from excellent honest good guy Jason George
Rob made the experience so very comfortable without issues or pressure. I had faith in buying this used car from Rob, it was a great experience.
Best car buying experience ever. Great sales staff. Billy Cain was so easy to deal with and responsive everyone I worked with was so courteous and kind. I won’t ever buy anywhere else!!!
Excellent service, made me feel comfortable I felt they genuinely cared about me and I wasn't just a number
I have always been completely satisfied with all the Expertise and courtesy of entire staff. Thank you
Timley scheduling for the work as well as promptly completed those repairs . Recommend this dealership
Great service they addressed all our concerns and the necessary part's are ordered waiting to reschedule and finish the work. All personnel were knowledgeable and helpful
Service was preformed in a timely manner & vehicle was cleaned when finished. Everyone at this dealership is very helpful & answer all questions that are asked of them.
Staff was courteous, friendly and helpful. The dealership was clean and comfortable. The staff went out of their way to be helpful.
West Herr is a friendly professional dealership. It has GREAT service and the Salesman named Rob F. we work with is Exceptionable.
This is the fifth or sixth new Buick we have purchased or leased from Chuck Schmidt at West Herr Buick of East Aurora. On all of these occasions Chuck has been a pleasure to work with and is the best sales person we have ever dealt with. Chuck and West Herr make acquiring a new vehicle a very pleasurable experience!
Took my car on for service in East Aurora They did a good job and very happy with service dept. thanks west here. Go bills
Great person very courteous And very helpful great dealership I bought my wife’s car there GMC train always will come back to the dealership
George Wheeler and the rest of the West Herr family in East Aurora are the best! Accommodating, friendly, and professional to say the least. Also, West Herr has great prices and a huge inventory. Go see them for your next truck, SUV or sedan ASAP!
George Wheeler and the rest of the West Herr family in East Aurora are the best! Accommodating, friendly, and professional to say the least. Also, West Herr has great prices and a huge inventory. Go see them for your next truck, SUV or sedan ASAP!
Bruno Lombardo is the best salesman I’ve ever dealt with! Went out of his way to help us buy our car. Very nice guy, too!
Amazing work and service very fast and on time was very fast getting the car in also had friendly staff available to help with everything
Went for annual state inspection and basic maintenance . Very professional staff that accomplishes the tasks efficiently. 10 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Chuck Pa did an excellant job at locating a pickup for me. spent about 2hrs back and forth and came up with just what i wanted.Great job.
Transaction was smooth although have contacted sales via text msg.emails.. phone calls to no avail. When purchased noticed few dents in hood and scratches along side. Nvr picked out the actual vehicle... wish i would have used my head and taken it slower.. Not too happy in end result..
West herr was my first choice after my vehicle was totaled. This is my third vehicle from them and I've had nothing but wonderful experiences! Melissa, Zack and Tom along with everyone else who made it happen, I appreciate you all!
I arrived 15 minutes early for my 1:30 appointment and my jeep was taken right in. I had an inspection done, oil change, and my tires rotated. Everything was said and done in an hour. Great work friendly people! I wouldn't go anywhere else.
I have bought my last 3 cars from West Herr GMC/ Buick in East Aurora. I believe that,in its self, speaks for itself about the dealership!
I needed a second key made for my 2014 Chevy Equinox I bought in March from the West Herr Toyota in Williamsville. Also a great experience they made sure I got exactly what I was looking for at the price I could afford. All around a great dealership.
My experience at West Herr GMC Cadillac of East Aurora is generally positive, the second time around. The first purchase many years ago was excellent but a lot has changed in the dealer business. When walking into many dealers this time around, you get the snaky feeling. From "we don't have the vehicle in stock but we can ask other dealers in the area if you make a deal" to 'here's the price....blah blah blah, are you ready to buy today?' At West Herr Dealerships you are treated with respect, particularly at the Toyota, Kia/...
Easy purchasing process. They searched around for the right vehicle. Almost everything handled before walking in the door. I am happy with the service and my purchase.
Extremely helpful. Great communication from Greg in the service department about the issues with my vehicle which they were able to resolve quickly and get my vehicle back to me!
The work was done in a timely manner. The people were pleasant. The shuttle vehicle was very convenient with a pleasant driver. The price was very reasonable.
Got an oil change and tire rotation. Speedy service. They found some other issues with the car and gave thoughtful rationale with documentation. No pressure to schedule the service and they gave me a suggested timeline for repairs. Will come back.
This was normal and friendly as in the past was informed as to any problems that needed taken care of and there was none at this time. Would return when needed as in the past.
My experience with Melissa and her assistant was flawless! I’ve never had an easier time buying a vehicle. It was a real pleasure dealing with them.
I have dealt with Dave Radder,buying my last three Buick encores from him.He was amazing.The sale was as smooth as it cold be!
Easy going from A to Z discuss with dealer ... really appreciate get new Terrain what I want... as I from Pittsburgh.... purchased three times in same place
I was completely satisfied with the way things were handle. Chuck Schmidt and everyone were very helpful and explained everything.i always feel comfortable dealing with West Herr.
Great experience overall Nick Rogenmoser and staff were wonderful with helping me get into a vehicle that fit my financial status. So pleased with everything.
The sales team were excellent! Bruno and Chris together made it a pleasant experience for my mother and myself. The car was for her and since she's elderly, it was great that Chris took so much time explaining features to her.
Salespeople chuck schmidt, brendon Stoessel and assistant Chris were all very knowledgeable, courteous, and helpful. Chris immediately resolved a problem. Each visit was timely & I was given plenty of time to test drive, to consider available options.
Great people to work with! Treated me very fairly on a new truck deal, as well as on my trade on. Even went the extra little bit to seal the deal.
Awesome dealership great people helping us purchase a new lease. I would recommend this dealership to everyone I know. They found just the right truck us.
Greg Janca was amazing! The least stressful car buying experience I’ve ever had! Will definitely recommend to friends and family for future buying experiences.
Great service, very friendly and helpful, nice flow and show room, everyone was nice and polite and got me out of there in good amount of time
Excellent service! They went above and beyond to get me into a brand new GMC Sierra. I would recommend Dave Radder to anyone looking for a new car or truck.
Everything was quick and easy. My salesman was awesome, George Wheeler, and assisted with any questions I had! The delivery process was smooth and all staff had full knowledge of the new vehicle!
The dealership was great to work with. Everyone was kind and helpful. I will definitely come back in the future and also recommend the dealership to friends and family.
Great experience! George, Zac and Jordan were very kind, informative and professional. Each of them went out of their way to accommodate us. Would highly recommend to any buyer. Thank you so much.
I enjoyed working with West Herr East Aurora. They worked with me to get me the car I wanted at a price I could afford. kudos to you!
Everything was extremely easy and well-oiled. Very professional yet friendly throughout the entire car purchase process. I would buy again from Don and the West Herr team.
I like West Herr, the team there, my salesman and his assistant, and the service team as well. Far and above previous dealerships I have done business with. Everyone there is very nice and you always get a fair deal.
When I arrived to pick up my new truck paperwork was ready to sign. The vehicle was ready to go and waiting. Very friendly and professional.
My 3rd time buying a car from west herr always great service I enjoy the east aurora location most... All the staff sales service they have been great... I will purchase my next car from here as well hands down best dealer in town
Good experience sales person was very nice. good deal right upfront with everything next time we need a car we go there thank you good people good visit
I absolutely Love my New GMC Sierra Limited Edition Harley truck. Had an amazing experience from beginning to end. Can’t thank West Herr enough! 😊😊😊
This is a great dealership. Just leased my third vehicle from them. Special thanks to Greg Janca, my salesperson, who made the process so easy.
This dealership was a pleasure to work with. My agent was George Wheeler who was so helpful and had everything ready before I went to pick up my new vehicle which made the whole process run smoothly and I was able to have my new vehicle within an hour. I would recommend West Herr and George Wheeler.
The dealership is clean and comfortable. Everyone is very friendly. Easy to choose which automobile you’re looking for. Great assortment of cars, trucks and SUV’s.
My sales person was awesome. Very professional and friendly. Took my truck home the same day. Definitely earned my business. Very happy with my purchase.
Jaymison did an amazing job, he got me out of my lease 8 months early and got me into a car I love! I would highly recommend this team to help you find a car you love!
Lisa janish was wonderful! My daughter has a sick son and needed a car for all his doctor appointments and hospital stays. She's on a fixed budget. Lisa was able to find a safe, beautiful, comfortable car for her in her price range. It was all done in ONE DAY!!
This place is the best! Absolutely awesome experience. They are total rock stars!! Definitely recommend these guys. From start to finish, every aspect was great!
They had the car we were interested in. The sales person, Dave Radder was very cordial and professional. The overall experience was pleasant and went very smoothly.
I am very pleased with the East Aurora West Herr dealership. We have purchased several vehicles from Lisa Janish and she, along with Nick and Mike helped make our car purchase experience a great one.
Everyone we worked with was friendly and helpful. After having a miscommunication at a different dealership and backing out of a car there they worked with us to fix everything and get me the car I really wanted.
This was a very good experience, everybody involved was very helpful. This was our first lease. My wife & I have never had new vehicles. We will definitely consider doing business with this dealership again.
Bryan Fox at West Herr is fabulous. He shopped for my new lease earlier than do and got me all the extras I wanted and kept my payment where I wanted to be !
The dealership staff Provided excellent, professional service. The car buying process was streamlined. All of my questions snd concerns were answered in a timely manner
I was very pleased with the way Tim Bennett handled our sales . The transaction went very smooth and fast . We are very excited about our new truck .
Dealer has a small lot but besides that everything else was fine. Wish the gmc app was free still. Don’t like that have to pay for it
Great experience and everyone was helpful and made buying my new car seem seamless! I hope to deal with Greg in the future for a new car!
Very professional team! Explained everything about the deal for my trade in and my new vehicle in detail-great job! Will recommend to everyone I know.
What a great dealership!! Chuck Schmidt and Chris were wonderful to work with! I will recommend them to everyone I know. Thank you so much
I’ve dealt with Chuck for 40 years and have had nothing but great experiences, Chuck and Chris were great this time around as well and am very pleased
vehicle lease was handled efficiently and friendly by Greg, Look forward to a great relationship with dealership. Facility very attractive ,allthe emplyees we were in contact with were very friendly and accomodsting. Both wife and I use canes so emplyees went out of way to assist as needed
LONG TIME customer of Tom Bull, he has always been very helpful, honest , and courteous . MY family when purchasing a new vehicle , deals ONLY with Tom and West Herr BECAUSE OF HIS VERY PROFESSIONAL treatment and always tries to give the best fair deal
Always a pleasant experience. Chuck Schmit is the best! We have been coming to this dealership for many years and it is the best. Thanks
Sales staff was very knowledgeable and helpful. They went out of their way to help me out. When I called back to find another vehicle the salesman found me the vehicle I wanted.
This dealership was new to us.we were impressed and would go back there again even though it was not real close to our home.
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