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Service Your Vehicle with Us We have a full service bay with trained technicians standing by.

Our Reviews
My car buying experience was quick and professional. I have dealt with Chuck in the past and he is always extremely helpful and informative. He assistant was equally helpful and professional.
Went in for an inspection, oil change, tire rotation and to have my heated seat module installed. Tim was able to get all that lined up for me even though I forgot to get the info for the heated seats to them before I came in. Everything was done In about an hour and half and I was out the door. Thank you
Very good customer service, Bruno got me the car I needed and wanted. He was very easy to work with, my opinion matters to him.
The repairs that were done solved the problem. The service people were great. I would recommend them for any work that needs to be done. I will continue to go there for any services I need. Will buy a car there again.
Greg has been always attentive to our needs, very helpful, and informative. It was pleasant experience at the dealer. Also, the service department did a good job. We were very satisfied with their work. So we can trast the East Aurora GM.
Todd was very nice . Everything was good. The cashiers were great. She ya’s in 6 months.Happy holidays to all.I would send my friends for service. Again thank you for all.
The dealership is a classy place well educated technicians edit technicians diagnose the problem And a very good service advisor Timothy Stack great job thanks
Once again a terrific experience buying my new truck. Rob Francavilla is always professional, efficient & always goes the extra mile for customer. Dealing with him continues to bring me back to the dealership, there’s no one better!
Service department completed all requested work on my GMC Sierra Truck in a timely manner! In addition, they took a proactive approach letting me know my back brakes will need to be replaced soon! Great feedback & Info!
I am very satisfied with my experience. I needed my oil changed and an inspection and it was done promptly. It was nice that i didn't need any mechanical work.
Fantastic dealer. Found a beautiful 6 series coupe, very clean and very low miles. They took care of everything, car was delivered to my home within 5 days of my initial call inquiring about the car, couldnt be happier. Thank you West Herr!
Had a great time with this purchase. Everything was done in such a professional mirror. Chuck was once again on top of his game. Thanks for the great service
Great customer service department. This is the fifth lease car I have bought from West Herr, And will continue to purchase the next vehicle from this dealership. West Herr drives me to my business and picks me up when my car is ready after being serviced. This is a great convenience for me, and the driver is always respectful and polite. Thank you for your service
Great customer service from Tim in the Service Department. He provided an appropriate estimate of the time that it would take for me repairs to be complete. This was most help since I had my young son with me.
As always Don and his support staff are the best. I have purchased/leased about 16 vehicles from Don and plan to continue my loyalty to West Herr
Staff was very professional and answered all questions with expertise. Service was quick and facility was very clean. A dealership that goes above and beyond.
Great professional service always. Problem was solved and no cost to me. Love West Herr in East Aurora from Rob the salesman to the financial office and service!! Exceptional from start to finish. Thanks for your great service.
Nick and Tommy are the absolute best, I cant say enough about the customer service, kindness and ease. I do not have akot of extra time to run back and forth and make things work and they both did everything and everything to make this process easy and set me up with a great reliable and safe vehicle . I would recommend anyone to go see them !
Excellent service, Rob was very helpful. I would recommend this dealership any time, This is the second car that I purchased from this dealership great service
Rob made the experience so very comfortable without issues or pressure. I had faith in buying this used car from Rob, it was a great experience.
Best car buying experience ever. Great sales staff. Billy Cain was so easy to deal with and responsive everyone I worked with was so courteous and kind. I won’t ever buy anywhere else!!!
Great service they addressed all our concerns and the necessary part's are ordered waiting to reschedule and finish the work. All personnel were knowledgeable and helpful
George Wheeler and the rest of the West Herr family in East Aurora are the best! Accommodating, friendly, and professional to say the least. Also, West Herr has great prices and a huge inventory. Go see them for your next truck, SUV or sedan ASAP!
Amazing work and service very fast and on time was very fast getting the car in also had friendly staff available to help with everything
I needed a second key made for my 2014 Chevy Equinox I bought in March from the West Herr Toyota in Williamsville. Also a great experience they made sure I got exactly what I was looking for at the price I could afford. All around a great dealership.
Certified Pre-Owned Vehicles
Each Cadillac CPO vehicle is thoroughly inspected, reconditioned, and includes two factory-backed limited warranties with roadside assistance.

Current Offers
View this months current offers and promotions on select Cadillac vehicles.

Welcome To West Herr Cadillac
West Herr Cadillac of East Aurora’s dedication to providing hassle-free service to its customers has made them a premier choice. We offer more than just new and pre-owned vehicles, our dealership is also equipped to provide our customers with service, repair, accessories, financing options, and many more things. Lancaster Cadillac customers are invited to visit us at any time. Just use our hours and directions page to locate our dealership. We assure you that we will go that extra mile to make sure that you leave our showroom completely satisfied. Lancaster customers can call West Herr Cadillac of East Aurora at 716-703-1548 to schedule an appointment with our experts today.